Return & Refund Policy
Thank you for shopping with us. We strive to provide high-quality products and excellent customer service. Please read our Return & Refund Policy carefully before making a purchase.
No Return Policy
Due to the personal and intimate nature of our products, all sales are final.
For hygiene, safety, and health reasons, we do not accept returns, exchanges, or replacements once an order has been delivered.
As our products come into direct personal use, returned items cannot be resold or reused. Therefore, we maintain a strict No Return Policy.
No Refund After Delivery
All orders on our website are 100% prepaid.
Once an order has been successfully delivered, no refund requests will be accepted under any circumstances, including:
- Change of mind
- Incorrect product selection by the customer
- Personal preference issues
- Lack of product usage knowledge
We encourage customers to carefully review product details before placing an order.
Damaged or Wrong Product
In the rare event that you receive:
- A damaged product
- A defective product
- A wrong item different from your order
Please contact our support team within 48 hours of delivery with:
- Order Number
- Clear photos of the package and product
- Description of the issue
After verification, we may offer a replacement or suitable resolution at our sole discretion.
Order Cancellation
Orders can only be cancelled before they are shipped.
Once an order has been dispatched from our warehouse, cancellation requests cannot be accepted.
If an eligible cancellation request is approved before dispatch, the refund will be processed to the original payment method within 5–7 business days.
Refund Eligibility
Refunds will only be considered in the following situations:
- Order cancelled before shipment.
- Product is unavailable after payment.
- Wrong or damaged item received and replacement is not possible.
Refund approval remains subject to verification by our support team.
Non-Refundable Situations
Refunds will not be issued for:
- Delivered orders
- Refused deliveries
- Incorrect address provided by the customer
- Delay caused by courier partners
- Change of mind after purchase
- Products purchased during special promotional offers or clearance sales
Contact Us
If you have any questions regarding this policy, please contact us:
Email:- help.lovixaa@gmail.com
Whats App:- +91-9409250712
Our support team will be happy to assist you.
Important Notice: By placing an order on our website, you acknowledge and agree to this Return & Refund Policy and understand that all purchases are subject to our hygiene and safety guidelines.